PupAssist (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect personal information from clients and visitors — whether online, by phone, or in person — as part of our dog training and education services.
1. Information We Collect
We collect the following personal and dog-related information:
Full names
Email addresses
Phone numbers
Home or mailing addresses
Dog details (name, breed, behavior notes, health concerns)
For minors under 13: name, date of birth, and parent/guardian contact and consent (only with parental approval)
We do not collect or store sensitive payment information (e.g., credit card numbers).
2. How Information Is Collected
We collect information directly from you in the following ways:
Through phone calls or text messages
Via email communication
During in-person sessions, events, or consultations
On physical/paper registration or consent forms
Through Square (our payment processor)
Through accounting software (QuickBooks)
We currently do not collect personal information through our website forms or automated tools.
3. How We Use Your Information
We use your information to:
Schedule appointments or classes
Follow up with clients after services
Send occasional newsletters or promotional messages
Process payments via Square
Maintain internal records and accounting (via QuickBooks)
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share limited data with trusted service providers, only for business operations:
Square (to process payments)
QuickBooks (for accounting and financial recordkeeping)
These providers use the information only to perform specific services on our behalf and are required to protect it.
5. Cookies and Tracking Tools
At this time, our website does not actively use cookies, Google Analytics, or other tracking tools. If this changes, this policy will be updated to reflect new tools or data collection.
6. Children’s Privacy
PupAssist does not target its services to children under 13. If a child under 13 participates in training or volunteer activities, we only collect their name, date of birth, and parent/guardian contact info with parental consent.
7. Your Choices and Rights
You may contact us to:
Update or correct your personal information
Opt out of marketing messages (email, text, etc.)
At this time, we do not offer automatic data deletion requests, but we’re happy to discuss any concerns directly.
Contact us anytime at: pupassist@gmail.com
8. Data Security
We take reasonable precautions to protect your information from unauthorized access or disclosure. Information is stored securely in systems we use (e.g., QuickBooks, Square) and is only accessed by authorized personnel.
9. Changes to This Policy
We may update this policy to reflect changes in laws or our practices. Significant updates will be posted to our website and take effect immediately upon posting.
10. Contact Us
If you have questions about this policy or how we handle your information, please contact: Email: pupassist@gmail.com Phone/Text/In Person: Available upon request or via your existing trainer contact
Legal Disclaimer
This privacy policy is provided for informational purposes only and is not intended as legal advice. While PupAssist strives to comply with applicable privacy standards, including BBB guidelines and upcoming Indiana privacy laws, we are not legal professionals. Use of this website and our services does not create a client-attorney relationship. If you have legal concerns regarding data protection or compliance, we recommend consulting a licensed attorney.